Office Policies

Parents in the Treatment Area
If your child is over the age of 3, we ask that you allow them to accompany our staff for their visit. We are all highly experienced in helping children overcome anxiety. Studies and experience have shown that most children over the age of 3 react more positively when permitted to experience the dental visit on their own and in an environment designed for children. This allows the child to concentrate on what the dentist says. Likewise, it allows the dentist to concentrate only on your child.

Emergency Care
Please call our office immediately in the event of a dental emergency. The first 30 minutes are critical. If a tooth is knocked out, rinse it gently but do not scrub it. Replace it in the socket if possible. If not, put it in milk or your child’s saliva. One of our doctors is on call at all times and can be reached by calling the office 24 hours a day.

Children tend to do better in the dental office when they are not tired. Therefore, we encourage morning appointments for pre-school or nervous children. A dental appointment is an excused absence from school. In a practice limited to the care of children, all treatment cannot be done after school hours. We realize that this may inconvenience some parents, but it is the child we must always consider.

Your cooperation in making and keeping appointments which are reserved for your child is essential. Please notify us at least 24 HOURS in advance so that the appointment time may be made available to other children in need of dental care. Repeated broken appointments of any kind may warrant dismissal from the practice. As a courtesy, our office will confirm your child’s appointment 1-2 days in advance.

Payment and Insurance Information
Please bring your insurance card to your first appointment or any time your insurance provider changes. As a courtesy to you, we will file your insurance benefits. You will be responsible for any deductibles, co-payments, or balances not covered by insurance at the time services are rendered. Filing your insurance is no guarantee of payment for the service(s) provided. All account balances which have not been paid within a 30 day period will become your responsibility. Our office bases treatment on your child’s needs, not what your insurance will cover. Some insurance companies pay 100% of what they call “usual and customary”. Our office is not usual and customary, we are exceptional. At each visit, we will estimate the portion that your insurance will cover and you will be responsible for the balance at that time. If there are procedures that you know of that are not covered by your insurance that you wish not to be provided, you must notify us prior to your child’s treatment. For your convenience, we accept cash, checks and major credit cards.

Our office, in accordance with the American Dental Association and the American Academy of Pediatric Dentistry, recommends fluoride treatments every 6 months and a panoramic x-ray every 3 years. Some insurance companies have reduced the benefits for these services to once a year for fluoride treatments and every 5 years for panoramic x-rays. Fluoride treatments are proven to be highly effective against tooth decay. Our doctors feel it is extremely important that growing children have a panoramic x-ray every 3 years to detect potential problems early. Please remember that we cannot be responsible for keeping up with the ever-changing policies of each individual insurance company.

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